Refund and Returns Policy

We want everything you order from The Travel Tinker to arrive in great condition. On the rare occasion something goes wrong — damage during delivery, a mix-up with your order — here’s how we handle it.

Faulty, Damaged, or Incorrect Items

If something arrives damaged, faulty, or just plain wrong, get in touch at [email protected] as soon as you can. Include your order number, name, address, and a quick description of the problem. We’ll get back to you within 1 working day.

• For faulty items, we may ask you to send it back so we can take a look. We’ll provide a return label if so. Just a heads up — we can’t offer a refund if the fault is caused by misuse.
• If the mistake was on our end (wrong personalisation, wrong item sent), we’ll offer either a replacement or a full refund. Your call.

Returns: Non-Personalised Items

You’ve got 14 days from the date you receive your item to let us know you’d like to return it. After that, you have another 14 days to send it back to us.

To qualify:

• The item must be in its original condition — unworn, unused, with tags attached, and in the original packaging.
• You’ll need proof of purchase.
• Return postage is your responsibility, unless the item is faulty (in which case we’ll cover it).

We’d recommend using a tracked delivery service with insurance, since we can’t take responsibility for items lost or damaged on the way back to us.

To start a return: use our Contact Us form. Once approved, we’ll send you a shipping label and instructions. Please don’t send anything back without getting approval first — unapproved returns won’t be accepted.

Personalised and Custom Items

Under the Consumer Rights Act 2015, personalised, bespoke, or made-to-order items are non-refundable — unless they arrive damaged or faulty. This is a legal exemption, not us being difficult. If there’s a genuine issue with a personalised item, we’ll absolutely sort it out.

Other Non-Returnable Items

These can’t be returned:

• Personalised or custom products
• Gift cards

Colour Disclaimer

Product colours can look slightly different on screen compared to real life. Every display renders colour a bit differently, so we can’t guarantee an exact match. If colour accuracy matters to you, please keep that in mind when ordering.

Refunds

Once we’ve received your return and had a look, we’ll let you know the outcome. If approved, the refund goes back to your original payment method. It can take a few days for your bank or card provider to process it on their end — that bit’s unfortunately out of our hands.

Your Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Questions?

If you’re not sure whether something qualifies for a return, or you just need a hand — drop us an email at [email protected].