Refund and Returns Policy

At The Travel Tinker, we strive to ensure all products are delivered in perfect condition. However, on rare occasions, factors beyond our control, such as damage during delivery, may result in items arriving in an unsatisfactory state.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us at [email protected] as soon as possible. Include your order number, name, address, and a description of the issue. Our team will review your query and respond within 24 working hours.

• For faulty items, we may ask you to return the product for inspection and will issue a return label. Refunds cannot be issued if the fault results from misuse.
• If we made an error in the personalisation or sent the wrong item, we’ll offer a replacement or a full refund—your choice.

Personalised Items

Under the Consumer Rights Act 2015, personalised, bespoke, or made-to-order items are non-refundable, unless they are damaged or faulty. Your statutory rights remain unaffected.

Non-Personalised Items

Non-personalised items can be returned for a refund within 14 days of receipt. The cost of return postage is the customer’s responsibility unless the item is faulty. We recommend using a secure delivery method with insurance, as we cannot be held responsible for items lost or damaged in transit.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalised products
• Gift cards
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for a return, please contact us for clarification.

Colour Disclaimer

Please note that the colour of your product may vary slightly from how it appears on your screen. As displays can differ across devices, we cannot guarantee exact colour matching. If colour is crucial, please order with this consideration in mind.

Returns Process

We offer a 14-day return policy, starting from the date you receive your item. To qualify for a return:

• Item CANNOT be Personalised!
• Items must be in their original condition, unworn/unused, with tags, and in their original packaging.
• Proof of purchase is required.

To start a return, please use our Contact Us form. Once your return is approved, we’ll provide a shipping label and instructions for sending the item back. Returns sent without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds will be processed to your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or need further assistance with this policy, don’t hesitate to Contact Us.

Need help?

Contact us at {email} for questions related to refunds and returns.